We Lash Australia is unable to accept returns, refunds, or exchanges for certain of the products we sell due to hygiene concerns. We must determine whether the item(s) and/or product(s) can be returned prior to the shipment of any goods for return.
You must contact us within thirty days of receiving the product(s) to qualify for a return and/or exchange.
To be eligible for a return/refund or exchange, you must obtain a Returns Authorisation number from us prior to the shipment of any return item(s) and/or goods. To obtain a Returns Authorisation number, please contact us via our contact us page within ten days of product receipt.
Any failure to comply with any of the above requirements may result in any item(s) and/or product(s) received without approval being discarded.
In order to qualify for a refund or exchange, the item(s) and/or goods must be in brand new condition, unused, unopened in their original packaging, and undamaged with all tags and/or labels attached.
After obtaining a Returns Authorisation from us, item(s) and/or goods must be returned within 30 days from date of purchase, We will not accept any returns after 30 days. Products returned without a return authorisation will be discarded. We will either exchange the items or credit their cost once they have been received and assessed by us.. Please allow 10 to 14 days.
WE LASH AUSTRALIA
PO Box 335, Roseville, NSW 2069
Please send the item(s) and/or goods with tracking, We recommend sending returns via registered post or courier, as we do not accept responsibility for lost items. We will not be responsible for items lost in transit or for any breakages.
If you have any questions about the We Lash Australia Return and Shipping Policy, please contact us before making a purchase.
Refunds provided will be for the original sale price only, less any freight or shipping costs. The original shipping costs will be refunded only if the return is as a result of our error. All return postage and insurance charges are the customer’s responsibility. All refunds will be returned via the original method of payment.
Defective or Faulty Items
In the event that an item or product may be defective, faulty, arrive damaged, or not as described, please contact us as soon as possible. We will arrange for either a replacement or a full refund.
The item may be required to be returned; this will be at our expense once we have inspected the fault.
Once a defective or faulty item or product has been returned, please allow 10 to 14 days for us to receive and inspect it. Once we have inspected the item or product, we will contact you and provide either a refund or a replacement.
Defective or Faulty Items should be returned to:
WE LASH AUSTRALIA
PO Box 335, Roseville, NSW 2069
Refunds
If we notify you that we have provided a refund, please allow a few days for PayPal, your bank or credit card company to process the request. If you have not received your funds within 3 or 4 days, then please email: info@welash.com.au
